Com Surrogate is basically an executable host process that runs on the background while the users are trying to navigate through folder and files. Users can check the thumbnails when this procedure crashes.
While users are going to browse folders that contain media files and videos, they might notice an error message of “Com Surrogate has stopped working” constantly popping on their device’s screen.
Apart from that, at the time of printing anything, users can get the same error message. If the codecs that are required to play the video are wrong or corrupted, then also this problem might occur. Moreover, if the DLLs got deregistered, then Com Surrogate might stop working as well.
Unfortunately, if you are also facing the same problem, then execute the steps stated here and then solve the issue immediately.
Com Surrogate Has Stopped Working Windows 10: Easy Fixes to Solve
Before going to the solutions, you have to know the reasons that are responsible for this problem. As soon as you identify the reasons, solving becomes easier for you.
Fix 1: Roll Back your Video Driver
Due to a wrong video driver that is already installed in your device, the Com Surrogate might stop working. If you install the correct driver, then the problem can be solved. Hence, roll back the driver by following the procedures stated here.
The very first thing that you have to do is to press the Windows and the R button at the same time and let the Run box open.
After that, navigate to the search box and write down devmgmt.msc in the box. Now, press the Enter key for once. Then, navigate to the Display adapters and click on it to expand. Now, choose Properties and right-click on the Display Adapter Driver.
After that, tap on the Driver pane and then tap on the Roll Back Driver tab. In case you find this option is grayed out, then you can install the previous driver version from the official website.
Once the installation process gets over, then check if the same problem is still showing up or not.
Fix 2: Add Dllhost.exe to the DEP Exception
Adding the Com Surrogate to the DEP exception list can solve the not working issue. So, the first and foremost thing that you have to do is to navigate to the Start option. After that, tap on the Control Panel and click on the System tab.
Then, choose the Advanced System Settings option and click on it. Now, select the Performance Settings option and move to click on the Data Execution Prevention option. Navigate to the “Turn on DEP for all programs and services except those I select” option and tap on it.
Now, click on the Add option and move to the “C:\Windows\System32\dllhost.exe on 32-bit Windows Machine”. Now, enter the 64-bit machine and here you have to add “C:\Windows\SysWOW64\dllhost.exe”.
Once you have added dllhost.exe in the exception list, click on Apply. To save the changes, tap on OK and check if the problem has been solved or still showing up.
Fix 3: Re-Register the DLLs
If the first two methods are not enough for you to solve the problem, then run the following commands stated here. Further, check if the problem was solved or not.
So, at first, you have to click on the Start button and tap on the Search box. Here you have to type “cmd” and press down the Enter button.
Once the Command Prompt opens, write down the following commands and do not forget to press the Enter key after putting each command.
At the final step, restart your device and check if the commands help you to solve the problem or not.
Fix 4: Reset the Internet Explorer
To reset the Internet Explorer on your device, you have to first close all the open programs and tabs. After that, launch Internet Explorer and navigate to the Tools.
Then, select the Internet option and click on the Advanced tab. Now, move to choose the “Reset Internet Explorer Settings” dialog box and click on the Reset option. If you are prompted to give permission, then click on Yes and start the resetting process.
Once the process gets over, click on Close and then tap on OK. At the final step, restart your device and check if the solution proves helpful for you or not.
Fix 5: Close Com Surrogate using Task Manager
While you are going to change the picture information and trying to stop the Com Surrogate, then you can also face the same problem as well. Hence, close the Com Surrogate and check if the problem is still showing or not.
The very first thing you have to do is to press down the Control, Shift and the Esc button at the same time and open the Task Manager. After that, navigate to the Com Surrogate process and select it by right-clicking on it. Now, look at the Menu bar and click on the End Task icon.
But in case, you are unable to find the Com Surrogate process, then move to the Details option and look for the “dllhost.exe” icon. Now, choose dllhost.exe by right-clicking on it and click on the End Task button. Keep waiting for a few minutes until the process completes.
Fix 6: Check your Hard Drive for Errors
While you insert a USB flash drive and notice that Com Surrogate stops working, then check the hard drive error and try to fix the issue.
To do this, at first, you have to open your device and look at the drive you want to check. After that, select it by right-clicking on it and then select the Properties tab.
Now, move to the Tools option and tap on the Check icon. If you find any error, then fix it as soon as possible.
Fix 7: Remove the Recently Installed Drivers
First of all, open Device Manager by pressing the Windows and S. After that, look for the drivers that you have installed recently. Then, select them by right-clicking on it.
Now, navigate to select the Uninstall Device from the Menu bar. Next, tap on the “Delete the driver software for this device” and then find the Uninstall button.
Once the uninstallation process gets over, restart your PC and check if the problem is still occurring or not.
We expect that the above solutions are helpful for you to solve Com Surrogate has stopped working on your own. But if you find any further queries, you can get in touch with experts for better suggestions.