While trying to browse the internet, you may at times, notice the “Err_connection_reset” message on the Google Chrome web browser.
This error comes with an error message that says “This webpage is not available”. On encountering this error, you won’t be able to access the web page.
This error message appears if there is a problem with the internet connection.
What Causes the “Err_Connection_Reset” Message
The “Err_Connection_Reset” issue can be caused due to various reasons including:
- An outdated version of the Google Chrome application
- Third-party security software or Windows Firewall
- Cache data, cookies, and browsing data.
- If the proxy is enabled
- Incorrect permissions
- If the DNS prefetching option is enabled
- An older version of the Java
- Corrupted or missing Windows registry files.
Fixes for “Err_Connection_Reset” on Google Chrome
Firstly, you should restart your computer. Restarting the system can actually fix this problem as some users have reported.
After restarting the device, check if the error message still appears or not. If it still does, then you can try other fixes, as detailed below.
Procedure 1 – Restart the Internet Connection
Sometimes, a poor internet connection can cause this error message to appear on the device. Therefore, you should check whether the internet connection is working properly or not.
If you find any problem with the internet connection, then reset the connection. If the system is connected with the router then restart the router and then check if the issue still appears or not.
Procedure 2 – Disable the Windows Firewall
The Windows Firewall can interfere with the Google Chrome web browser and can cause this error message to appear on the system. So, you should disable it by following these steps:
- Press the Start button and then choose Control Panel.
- When you are in the Control Panel window, go to the Windows Firewall section and then select the Turn Windows Firewall On and Off option on the left panel.
- On the right, navigate to the Private Network Settings and Public Network Settings sections and then mark the box next to Turn Off Windows Firewall from both sections to disable the Windows Firewall feature.
- After performing these steps, click on the Save Changes option.
Procedure 3 – Uninstall the Third-Party Security Software
After disabling the Windows Firewall feature, if the “Err_Connection_Reset” message still persists then you can try to remove the third-party security software that you are using on your computer. To uninstall it, follow the directions provided below.
- Launch the Control Panel window and then double-click on the Programs & Features section.
- In the Programs & Features section, look for the third-party security software, select it and then click on the Uninstall option to begin the removal process.
- Once the removal process is over, reboot the computer and then try to access the web page to check if the error still arises or not.
Procedure 4 – Set the Maximum Transmission Unit Value
Setting the maximum transmission unit value can also fix the net “Err_Connection_Reset” message on Google Chrome. To do that,
- Press the Win + R buttons to launch the Run box.
- Type ncpa.cpl and then select the OK button or hit the Enter key.
- In the Network Connections window, all the network connections will be listed. Find the active connection and write down its name.
- Thereafter, press the Windows Home key and X button to launch the WinX menu list and then choose Command Prompt (Admin).
- Type this command in the Command Prompt window and then hit the Enter button.
For an Ethernet Cable
- netsh interface ipv4 set subinterface “Local Area Connection” mtu=1472 store=persistent
For a Wireless Connection
- netsh interface ipv4 set subinterface “Wireless Network Connection” mtu=1472 store=persistent
- Once it is executed, reboot your computer and then check if it resolves the problem or not.
Procedure 5 – Turn Off the Proxy
In order to stop Err_connection_reset message from appearing, it is necessary to disable the proxy connection. Hence, the following steps will help you.
- Right-click on the Start icon to open the WinX menu list and then choose Internet Options.
- When the Internet Options window opens, move to the Connections tab and then click on the LAN settings option.
- In the Local Area Network Settings window, unmark the Use a proxy server for your LAN button to disable it. You can also turn off the Automatically detect settings button.
- After that, click on the OK button to save the changes and then reboot your computer.
Procedure 6 – Remove Browsing Cache Data
If you do not remove the browsing cache data from time to time then you can encounter this error on Google Chrome. So, you should remove them by following these steps:
- Open the Google Chrome application and then click on the Menu icon at the top right corner.
- Select More Tools from the menu list and click on the Clear browsing data option.
- In that window, set the Time Range to ‘beginning of time’ and then mark on Cached images and files, Cookies and other site data, and Hosted app data box.
- After that, click on the Clear browsing data option to remove them.
- Once it is complete, reboot the Windows system.
Procedure 7 – Turn Off DNS Prefetching Option
According to the users, disabling the DNS prefetching feature can eliminate the Err_connection_reset message from the device. To do that,
- Launch the Google Chrome application and then go to the Menu section.
- Choose Settings from the menu list.
- When you are in the Settings window, scroll down the page until you locate the Show advanced settings option, click on it.
- In that window, find the ‘Use a prediction service to load pages more quickly’ option under the privacy section and then unmark it to disable.
- Once you are done with these steps, reboot the device and browser and then check if the problem is gone or not.
Procedure 8 – Turn Off TSL 1.1 in Chrome
If the TSL 1.1 feature is turned on then you can come across this error on Google Chrome. So, you need to turn it off. Go through these directions:
- Close the Google Chrome application.
- Right-click on the Google Chrome application and then select Properties.
- From the Properties window, navigate to the Shortcut tab and then add “–ssl-version-max=tls1” in the Target box.
- Thereafter, click on the Apply option and then the OK button to save the changes.
Procedure 9 – Run the Network Troubleshooter
Running the network troubleshooter can also help you get rid of the “Err_connection_reset” issue on Google Chrome.
- Hit the Start button and then click on the Settings icon.
- From the Settings window, navigate to the Update & Security section and then click on the Troubleshoot tab on the left navigation pane.
- Scroll down the page and find and select the Windows Network section and then click on the Run the troubleshooter option.
- Once the troubleshooting process is finished, restart your device.
Procedure 10 – Install the Latest Version of Google Chrome
An outdated version of the web browser can cause this error on the device. Therefore, you should update the browser as soon as possible. Follow these steps:
- Launch the Google Chrome application and then click on the Menu icon.
- After that, choose the Help and then select the About Google Chrome.
- From that window, Google Chrome will automatically find the available updates.
- If it finds any, it will automatically start the update process.
- After updating Chrome, check if the error is solved or not.