Effective Fixes For Netflix Error m7121-1331-p7

The Netflix Error Code m7121-1331-p7 is faced by users when they try to access the site on a browser. It can also occur while accessing Smart TV or Smartphone devices. Generally, this is caused due to an incompatible browser, corrupted cache files or if the Netflix servers are down in your area. This error code can also be caused due to one of the following reasons mentioned below. 

  • If HTML 5 is disabled on the browser. This is because Netflix actively uses HTML 5 to load its web player. 
  • There might be some conflicts between Netflix and Google Chrome extensions.
  • Incomplete installation of Browser.
  • Bad cookies or Corrupted cache files. 
  • Netflix does not work on an outdated browser. 

Solutions to Fix Error m7121-1331-p7

Firstly, you should ensure that you have an active internet connection and that it is not poor. Thereafter, go through the solutions provided below to fix the issue on your own. 

Solution 1 : Enable HTML 5 or Use Different Browser

You must know that only well-know advanced browsers can support Netflix playback. Some of these include Chrome and Firefox among a few others. The site will not function normally if you are trying to load it in an Unsupported browser.

Apart from this HTML 5 must be enabled on your browser. Most of the major streaming apps of the streaming industry require this latest markup language, to perform. If HTML 5 is not supported by your browser, then you will see this error. Hence, check if the option is enabled or not. The process for checking and enabling is different for each browser

Note : HTML 5 is enabled by default in all the well-known browsers.

Solution 2 : Disable Chrome Extension

Some Chrome Extensions can affect the browser’s basic functionality. These pluggable pieces of code work as video downloader, proofreading software and all the things in between. You will face problems while loading Netflix if you do not disable your browser’s Chrome Extension.
Try to load Netflix after disabling it. Here are the steps.

  • Type this address below in the dialog box after opening the Google Chrome.
    • chrome://extensions
  • Turn each extension off one by one.
  • Restart the browser after disabling all of them. Now try to access the app and check if you see the error code.

Solution 3 : Reset Chrome Configurations 

Before you reinstall the chrome, you must check the Widevine Content Decryption Module. To distribute secure licence, this is used world-wide. Netflix uses this in its operations, to allow users to access copyright materials.

Apart from that, you have to reset the cache, cookies and Chrome history. Many times faulty data prevented the site from loading or being accessed. Restart your browser after going through these processes and check if this method helped you to fix the Netflix error code.

Solution 4 : Update or Reinstall the Chrome

If you are still facing the error while accessing Netflix on your device, this procedure may help you. First, go to the official website of Chrome and check if an update is available. If available, update Chrome without wasting time. Restart your computer and open the app. Check if this helped you to fix this issue.

If you have updated your browser recently, try reinstalling the browser. Maybe there were some faults in the installation process. Thus, you can fix Netflix m7121-1331-p7 error along with any other issues by reinstalling the browser. Do not sync your user and try to open Netflix after reinstalling the browser. Here are the steps to fix a user problem.

  1. Press the Windows key and the R key together to open the Run. Then type appwiz.cpl and hit the Enter button.
  2. Find the entry ‘Google Chrome’ after getting into the Application manager. Then right-click on it and select Uninstall.
  3. Go to Chrome’s official website after restarting your device.
    Download the latest version of it and install it. Check if this procedure has resolved the Netflix error code.

Solution 5: Check the Server Status

Check if the main server of Netflix is down or not. Sometimes they take it down for maintenance. According to many users, the error message can appear when the server is down. Go to the official website of Netflix or check its Twitter handle to know if the server is down. You may also search in communities or forums to know that.


Hence, these were the most effective procedures to fix the Netflix error code m7121-1331-p7. Hopefully, you must have fixed the issue by yourself by now. It is important to always use an updated browser and have a fast internet connection to get the best viewing experience. 

Maria Colombo
Maria Colombo
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