Razer Synapse Not Opening on Windows 10 [Solved]

Razer Synapse is a software that allows the users to assign macros or rebuild the control of the Razer peripherals. It also comes with the feature to store all the configurations in cloud-based storage. 

Furthermore, it also provides the facility of heat maps, stats, hardware configurations, etc. But, nowadays, users often complain that the Razer Synapse not opening. When they plugged the device with the computer, it refused to pop-up. 

Most of the time, this issue occurred due to the missing or corrupted drivers. Sometimes, due to the confliction of the antivirus programs, users come across this problem. If you are also stuck with the same problem, then you can go through the below section. 

Effective Solutions to Fix Razer Synapse Not Opening [4 Easy Hacks]

There are several ways to solve this issue. Here, we are going to provide the most effective way-outs. So, you can have a look at the methods described below: 

Fix 1: Reinstall the Software

Reinstall the Software

Reinstalling the software is one of the most working and efficient solutions to fix this issue. But, before that, you have to delete each and every file associated with it from the system. Usually, these folders are hidden in the File Explorer. 

So, make sure that you are logged in to the system using the admin privilege and have the proper access to these hidden files. To perform this, you can follow the steps mentioned below: 

Step 1:

First of all, press the R and Win key both at the same time from the keyboard to launch the Run Dialogue box. After that, type “appwiz.cpl” in the input field. Hit the Enter key to open the list of programs installed on your computer. 

Now, search for the ‘Razer Core’ and ‘Razer Synapse’ option by scrolling down the list. Select them and right-click on them. Click on the Uninstall option. 

Step 2: 

Afterward, press the E and Windows key simultaneously to open the File Explorer. Go to the location ‘C:\Program Files (x86)\Razer’. Afterward, you have to unhide all of the folders. Go to the View tab and tick the ‘Hidden items’ box. 

Now, delete all the files from this folder. A UAC will open to confirm the action. Tap on the Yes button from the pop-up box. Thereafter, go to the location ‘C:\ProgramData\Razer directories’. Once you remove the files from the computer, restart the system to apply the changes. 

Step 3: 

Now, open the Run Command box once again. Afterward, type “devmgmt.msc” in the input field. Click on the OK button to open the Device Manager. Click on the drop-down button of the Razer device category. 

Choose the Keyboard and select the ‘Uninstall device’ option from the list. If a warning box pops-up and asks you to confirm the action, tap on the Uninstall button. Before that, tick the ‘Delete the driver software for this device’ box. 

After doing this, follow the same procedure for all the Razer devices installed on the system. If you have any doubts about some devices, uninstall it. After that, restart the system. Now, the system will install the default driver automatically. 

Note: Now, make sure that you have disconnected all the devices while restarting the system. 

Next, follow the below steps to complete the reinstallation process. 

Step 4: Turn off the Antivirus/Firewall Program

Turn off the AntivirusFirewall Program

Now, before going to perform further actions, you need to disable the antivirus/firewall program as it may conflict with the Razer Synapse software and trigger this issue. To do this, perform the steps as follows: 

  • First, go to the Start menu and then type “firewall” in the search bar. 
  • Click on the ‘Windows Firewall’ option from the search result. 
  • Once it opens the Windows Firewall, find out the ‘Turn Windows Firewall on or off’ option from the left pane of the screen. Click on it to open it. 
  • Now, you will get two checkboxes: One for the Public networks and the other for the Private network. 
  • Click on the ‘Turn off Windows Firewall’ option to disable the Firewall for both of them. 
  • Lastly, tap on the OK button to apply the changes and close the window. 

Now, the Firewall is disabled. You can disable the antivirus program, go to the taskbar and right-click on the antivirus icon. Choose the Disable option from the list. 

After disabling the antivirus/firewall, you can perform the further steps stated below. 

Step 5: Download Microsoft .NET Framework

Visit the official website of Microsoft and search for the latest version of the .NET framework depending on the OS version you are using. Download and install it on your computer. After completing the installation process, you can restart the system to apply the changes. 

Step 6: Download the Razer Synapse Software

Although this software will get downloaded on the system automatically, when you plug in the Razer products. You can also do it manually, too. 

For that, you can go to the official website of Razer and download the entire package. Once you install it on your computer, check if it opens properly. 

After doing this, if the issue still persists, you can try not to log into the existing Razer account. Choose the ‘New Account’ option and start afresh. If the issue is still unresolved, you can move on to the further ways described below. 

Fix 2: Disable the Razer Surround

Disable the Razer Surround


Razer Surround is a feature of Razer Synapse that helps the users to increase the quality of sound while playing the game. But, according to some tech-experts, the Razer Synapse 3 may not open due to the Razer Surround. Here are the steps you can perform to solve this problem: 

Step 1:

First of all, uninstall the Synapse software and then remove the residual files from the system by following the first 4 steps from the previous solution. 

Afterward, download the latest version of Razer Synapse software from the official website of Razer. Save it to an accessible location of the system. Install it and log into your account. It will connect with the internet automatically. 

Step 2: 

Once the ‘Feature Updates’ screen appears, ignore it and cancel it. You don’t need to update the software. Wait for a few seconds until a new Synapse page appears. 

On the next page, it will start to fetch data from the internet. Now, you will see two notifications on the upper left pane of the screen: 

  • Synapse Update
  • Razer Surround

Step 3: 

Tap on the ‘Razer Surround; option and cancel it immediately. Don’t install or update the Razer Surround as it is considered as one of the major problems behind this problem. Afterward, you can click on the ‘Synapse Update’ notification to update the Synapse program. 

Once you complete the updating process, restart the system and try to run the software to check if the issue is resolved. If the Razer Synapse is still not opening, you can download the latest version of OS to solve it.

Fix 3: Update the OS

Update the OS

If the above hacks fail to open the Razer Synapse software, you can update the OS to its latest version as your last resort. Here’s how to do this: 

  • Go to the search bar and type “windows update”.
  • Tap on the option showing as the first search result.  
  • Afterward, tap on the ‘Check for Updates’ button. 

Now, it will start to search for the latest update. If it gets an updated version it will download and install that automatically. After completing the installation process restart the system to apply the changes. 

Hopefully, one of the above methods will help you to get rid of this issue. To read more similar topics, you can follow our website regularly. 


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