If you find that your Logitech wireless mouse is not working suddenly, it can be a very annoying situation for you.
The problem might appear due to the low battery, or if the USB port not working properly. Also, if you did not connect the mouse to the right port, then also you might encounter the same error.
Whatever might be the issue, do not worry. You can fix it with the help of these 5 troubleshooting methods. Hence, work your way down from the top and try until you find the best method in order to resolve the problem.
How to Resolve Logitech Wireless Mouse is Not Working Issue?
According to the users, an outdated mouse driver is also responsible for this frustrating situation. Hence, it is better to resolve the problem permanently. Therefore, let’s start with the solutions that you can try out in order to resolve the problem.
Fix 1: Connect the Mouse on Another Computer
First, confirm that the problem is in the mouse or not. Some of the users have reported that they connect the mouse to another computer and there it was working normally.
You should also connect the mouse to another computer and check whether it is working or not. If yes, then the problem might be in your device.
Otherwise, try out the solutions mentioned in the section below.
Fix 2: Remove the unifying Receiver and Batteries for few Seconds
If you find that the problem is with the mouse driver, then check the status of the mouse driver from the Device Manager section.
In case you are not aware of how to do this, follow the steps mentioned in the section below. In that case, you can use the touchpad.
- First of all, launch the Run dialog box by pressing the Windows + R key together. After that, move to the ‘devmgmt.msc’ in the Run box and then hit the Enter button. Due to this, the Device Manager window will pop up on the system screen.
- After that, click on the Tab key and then move to the device list. Locate the “Mice and other pointing devices” from the device list.
- Thereafter, click on the Alt + Right arrow key at the same time to open the category. If you find that, there is a Yellow tick beside the driver, then it is confirmed that there is a problem with the driver.
- Now, expand the option, and under this, you will find Logitech HID-Compliant Unifying Mouse device. Then, right-click on it and select the Uninstall option from the list.
Once you are done, restart the system and download the latest version of the Logitech mouse driver and install it. Now, check whether it is working properly or not.
Fix 3: Change USB Port
Sometimes the problem might appear due to the broken USB port problem. Hence, connect the USB unifying receiver into another USB port and check it is working properly or not.
Fix 4: Replace the Batteries
This Logitech wireless mouse relies on AA alkaline batteries for power. When you encounter the problem simply remove the batteries. Wait for a minute and insert the battery again.
In case you are getting the same problem, then it is better to replace the battery with a new one.
Fix 5: Update the Drivers
If none of the above methods have failed to resolve the problem then the problem appears due to an outdated driver of the mouse. In case, you are using the Logitech keyboard, then also you can apply the step.
To resolve the problem, update the driver and then install it with the new version.
Hence, to update the mouse driver, follow the steps mentioned in the section below.
- At first, open the Run window by pressing the Windows + R keys. After that, type ‘devmgmt.msc’ in the Run window and hit the Enter button.
- Thereafter, expand the “Mice and other pointing devices” section and then search for the Logitech Mouse driver.
- Next, right-click on it and then select the Update Driver Software option from the drop-down menu.
- Choose the “Search automatically for updated driver software” option. Thus, Windows will find out the updated version of the mouse driver. Now, download the latest version of the mouse driver and install it on your device.
It will take some time to complete the steps. When you are done, restart the system. After doing this, you can easily resolve the problem Logitech wireless keyboard and mouse not working.
Hopefully, one of the solutions discussed in the above section will solve the problem Logitech wireless mouse not working.