Almost every user of the Adobe software has encountered an update related issue that pops up on the screen as Adobe error code A12E5. While installing this software there are chances that you might encounter this error.
Besides this, you might encounter this annoying error code when you are upgrading the Creative Cloud desktop app.
Sometimes, this software starts to crash automatically and your device starts freezing apart from that, third-party antivirus software, outdated Adobe software are also responsible for this error code.
Hence, it is important to resolve the issue hassle-freely.
How to Fix Adobe Error Code A12E5?
Here is a list of solutions in order to resolve the Adobe error code A12E5. Hence, follow them and apply them in a proper way to get the best results.
Fix 1: Restart the System
In order to resolve the issue, you should first try restarting the system. Additionally, you can try and restart the Adobe software too.
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This procedure is a bit of time taking. Follow these instructions to restart the system and Adobe software as well.
First of all, close the application and other applications too. Now, press the power button of the system and turn off the system.
Wait for a few minutes. Again, press the Power button to turn on the system. When the system wakes up, try to open the Adobe software and check whether it is opening or not.
If the error code still persists, then try out the next solutions.
Fix 2: Check the Internet Connection
The second thing that you should check is the connection of the network. According to the users, the error code might pop up due to the slow internet connection.
Therefore, you should ensure that your device has a strong internet connection. To verify that, unplug the cables and reconnect to the internet.
It is advisable that if unplugging the cables can solve the issue, then try to change the router or modem. Hopefully, by doing this, you will no longer notice the error code.
Fix 3: Uninstall and Reinstall the Creative Cloud App
A number of users have reported that improper installation of the Creative Cloud app also leads to this error code. Therefore, uninstall the app and reinstall it with the latest version.
To do this, perform the following steps.
At first, press the Start button and then move to the Control Panel section. Now, hover the cursor to the ‘Programs and Features’ section.
In the ‘Programs and Features’ section, you will all the applications that are installed on your device. Locate the Creative Cloud app from the list and then right-click on it.
A drop-down menu will appear on the system screen. Select the ‘Uninstall’ option from the list. It will take some time to uninstall the app.
When the process gets completed, restart the system and check whether the error code still persists or not.
Fix 4: Update the Windows Operating System
If the above-mentioned solutions are not able to resolve the issue, then update the Windows operating system.
You should then check whether an updated version of the Windows operating system is available or not. If any update is pending, update it.
Sometimes, the problem might be solved after doing this. So, walk through the steps mentioned below.
At the beginning of the step, press the Start button and then move to the Control Panel section. Now, navigate to the System and Security section under the Control Panel section.
Before moving further you need to make sure that your device is a strong internet connection. Here, you will find the Windows Update option, click on that.
It will then automatically start to download the latest version of the Windows OS and install it on your device.
Wait for a few minutes to complete the process. When the process gets completed, restart the system and check whether you are getting the same error code or not.
Fix 5: Uninstall and Reinstall the Adobe Software
After updating the Windows OS, if you still get the Adobe error code A12E5, then the only option left is to uninstall the Adobe software and reinstall it with the fresh version of the software.
Therefore, perform these steps in order to uninstall and reinstall the Adobe software.
First of all, click on the Start button and then navigate to the Control Panel section. After that, move to the Programs and Features section.
Now, search for the Adobe software from the list and right-click on it. A drop-down menu will appear on the system screen. Select the Uninstall option from the list.
A confirmation box will appear saying that restart the system. Click on the OK button to confirm the action. When the device wakes up, try to update the Adobe software and check whether the problem still persists or not.
We hope this article helped you fix Adobe error code A12E5 and you are now able to install the software or update it without facing any issue.