A current update of Mozilla Firefox conducts a technical glitch that causes Firefox black screen issue for those users who have upgraded the Firefox browser from version 32 to 33. Mozilla Firefox recently described that due to a new feature which is called Off Main Thread Compositing (OMTC), the black screen issue occurs. This feature comes with the version of 33 and it is specially designed to provide a faster way of loading pages. It also allows the animation and video to run smoothly over a short span of blocking. In most cases, this issue appears due to outdated or corrupted graphics drivers. Besides, this issue can also occur if you have any third-party software installed on your device, then they can conflict with each other and resulting in Firefox black screen issue.
If you also encounter this issue in your Windows 10 device, then you can easily resolve this by applying any of the methods below. So, without wasting more time, directly navigate to the troubleshooting section.
How to Get Rid of Firefox Black Screen Windows 10 Error?
Below we have mentioned some of the most effective hacks that will help you to get rid of the Firefox blackout error. So, take a deep look below:
Method 1: Update the Firefox
As a primary step, it is recommended you to update the Firefox as Mozilla launched an updated version 33.0.1 to fix this black screen error. Hopefully, after updating Firefox, you don’t need to perform any other method.
In order to update Firefox, you require to open the Firefox and navigate to the Firefox menu. Here, you need to press the Help button which is present under the Firefox menu. Now, click on the ”About Firefox” button. Once you hit the “About Firefox’ button, Firefox will check for the available updates automatically and will download in the background (if available). Once it is done, simply restart your device to see whether the issue has been resolved or not. In most cases, after updating Firefox the black screen issue gets fixed.
Method 2: Start Firefox in Safe Mode
After updating Firefox, if the Firefox black screen issue still appears, then you might need to start Firefox in Safe Mode. To do so, go through the steps below:
Step 1: In the first step, you need to click on the Settings icon which is present in the top-right corner of your display screen. Now, from the Menu, tap on the Help button and hit the “Restart With Add-ons Disabled” option.
Step 2: On the pop-up screen, tap on the Restart button. And after restarting Firefox, it will ask you to either Refresh Firefox or Start Firefox In Safe Mode. Now, click on the Start Firefox In Safe Mode option and see if the Firefox black screen still comes up.
Method 3: Disable Hardware Acceleration
Basically, Hardware Acceleration enhances the browser’s performance. So, the users enable the Hardware Acceleration to boost up the browser’s performance. However, this handy feature tends to interfere with some graphics drivers and procedures that can create Firefox black screen issue. So if you also enable this feature to your Windows 10 device, then it is advised to disable the Hardware Acceleration as disabling this feature might fix the black screen issue. To perform this process, follow the next section:
- Primarily, tap on the Settings button which is present at the top-right corner of your Firefox browser. Now, navigate to the Options tab.
- Here, you require to tap on the General folders. Now, you find it at the top and go to the Performance folder.
- Thereafter, you need to locate the Hardware Acceleration button. Once you locate it, right-click on it and hit the Disable option.
Once you are done with the above steps, close Firefox and restart your device. After restarting your device, check if the Firefox black screen issue gets removed from your Windows 10 device.
Method 4: Turn Off Firefox Extensions
If the previous method fails to resolve the Firefox black screen error, you might need to turn off the Firefox extensions. You can perform this task by applying the steps below:
Step 1: At the beginning of the step, launch the Firefox and then, in the address bar, write “about : addons” (without quotes) and hit the Enter button. Afterward, choose the Disable all Extensions options by tapping of the Disable or Turn Off Option next to each extension.
Step 2: Now, reboot Firefox and then enable or turn on one extension at a time to locate the culprit that creates the black screen issue. After turning on anyone extension, you require reboot Firefox. Once Firefox restarts, eliminate the problematic extension and restart your device.
Method 5: Update Graphics Driver
As we have already mentioned above, outdated or corrupted graphics driver can also cause Firefox black screen issue. In that case, updating the graphics driver might be the answer for this error. To update the graphics driver, you need to go through the steps mentioned in the below section:
Step 1: First of all, go to the Start button. Then, in the search field, write “Device Manager’ and hit the Enter button. Now, select the top result to launch the Device Manager. Here, you require to expand the category with the hardware you need to update.
Step 2: Once you are one, simply tap on the device and hit the Update Driver option. Now, you have to locate the “Search Automatically For Updated Driver Software” button. Once you locate this option, right-click on it.
Step 3: Now, Windows will check for the available updates. If updates are available, then you will get a notification to confirm the process. Simply click on the OK button to confirm the process. Now, the updates will automatically download on the background.
When the process is over, restart your device and check whether the issue has been fixed or not.
Method 6: Disable Antivirus Software and Firewall Temporarily
If none of the above methods works, then you can disable your antivirus software and firewall temporarily. As the Antivirus and Firewall software can conflict with Firefox, due to this the Firefox black screen issue occurs.
Firstly, go to the System tray and click on the Security Software icon. Now, click on the Disable button. Next, you need to choose the time frame the security program remains Turned Off. When it is done, try to launch Firefox and see if the error has been eliminated.
If the Firefox still shows a black screen, then go to the Windows search box and enter “Control” in it. Now, hit the Enter button and select the top result. Here, you have to click on the System And Security button and tap on the Windows Firewall option. After that, hit the Turn Off button in order to disable the Firewall. Once it is simply done, now you need to reload your device. Now, the black screen error should be resolved.
We hope that after performing the above methods, you will be able to resolve the black screen error on your Windows 10 device. The methods discussed in the above section are tried and tested by experts. However, if you have any queries regarding Firefox black screen Windows 10, then leave your comments in the comment section below.